Frequently Asked Questions

Our customers tell us that what sets us apart is that we are very accommodating. First of all, we are considered a medium sized mover, with over a dozen full-time employees and own and operate eight trucks. We do not broker or subcontract. You will always have a single point of contact. We will learn your transitional requirements and plan accordingly. Our estimates are very accurate and we always do what we promise.

We are also an interstate agent for Bekins Van Lines, which gives us access to a strong nationwide fleet of professional movers. This helps us better serve you.

The sooner, the better. An exceptional customer experience for the move always starts with a personal visit and site survey. So whether you are moving next week, next month, or next year, the best time to contact us is now. This is because we will help you develop a custom moving plan, and identify and plan for the caveats. We can also help you with downsizing and decluttering. And of course, provide you with our signature guaranteed pricing.

Once we perform the site survey, we will present you with a moving plan and guaranteed pricing. Pricing models are as follows:

Local Moves: These are priced by the hour. We typically flat rate travel time, then track the billable hours for loading and unloading.

Long Distance Moves: Prices are based on weight and distance. We first determine the cubic footage, then use industry standards to estimate the weight. We then provide you with a moving plan and cost estimate. Whenever possible, we will provide a “rate cap,” which is a guaranteed, not to exceed price. Shipments will be weighed utilizing certificated scales, and scale tickets will be available.

A custom moving plan is a written plan specific to your needs. It will include logistics analysis and service dates. , rates, costs for packing options, and will clearly identify what services we will perform and when. Also, it will include any considerations for decluttering, downsizing, donation of unwanted items, and dump runs.

Yes. We are prepared to move during rain, sleet, or snow. However, if possible, one may want to schedule around it. We always watch the weather and will be in contact with you prior to moving day, and will have a dialogue that will cover contingencies. We recommend that you plow, sand, shovel, or otherwise clear the access ways in preparation for our arrival.

Our service is superior to any of the large van lines as is our safety record. Our customers tell us that what sets us apart is that we are very accommodating. First of all, we are considered a medium sized mover, with over a dozen full-time employees and own and operate eight trucks. We do not broker or subcontract. All moves are done with our trucks and our NH based employees. We preform approximately 600 moves per year. The breakdown is about one-third local moves, one-third regional moves and one-third long-distance moves.

If you are unable to take immediate possession of your new residence, your belongings can be stored in our secure, heated warehouse, located at 71 Hobbs St., Conway, NH. We will keep your items safe, warm and dry until you're ready for them. However, you are responsible for the monthly storage charges and charges from the warehouse in-and-out.

No. Our operation is geared to have fewer stops on the truck, so most deliveries happen in days, not weeks like some of the major van lines.

Yes, we can and we love these opportunities. They tend to work well for the client, as we often cost less, and offer conveniences that other carriers cannot offer.

Yes. The Country Picker offers different packing services to fit all types of moves and budgets. Prior to your move, you can choose to pack as much or as little as you want. We can pack the entire shipment, pack only a portion of your belongings or you can pack everything yourself.

Yes, but how much protection you have and its cost to you depends upon the "valuation" program you choose – Full-Value Protection or Released Value Liability (60 cents per pound per article). The release value of 60 cents per pound is included in all moves. It is the lowest level available and is prescribed by law.

The second option is the Valuation Option. The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liability of The Country Picker. Under this protection plan, if any article is lost, destroyed, or damaged while under our care, we will either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by us or pay you for the cost of such repairs, or 2) replace the article with an article of like kind and quality or pay you for the cost of such a replacement. An additional charge applies for this option and is included upfront in every estimate.

​​​​​​​These options will be discussed during the site survey and will be spelled out when we present you with your written moving plan and rate proposal.

Yes. The Country Picker protects your upholstered furniture with protective wrap before it is covered with furniture pads. Our trucks are clean, and all bedding is required to be bagged in heavy duty plastic mattress bags.

If you are unable to take immediate possession of your new residence, your belongings can be stored in our secure, indoor climate-controlled storage located at 71 Hobbs St., Conway, NH. We will keep your items safe, warm and dry until you're ready for them. However, you are responsible for the monthly storage charges and charges from the warehouse in-and-out.

Prior to our crew leaving: As part of our procedures, the moving crew will have a job set up sheet that details the important aspects of your move. They will load the proper supplies before they leave the warehouse. Typically the crew leader will call prior to leaving our warehouse Once we arrive to load: Once the crew arrives, they will do a walk-thru and begin. First will be prep work, and inventory if long-distance or warehouse. After the prep work, they will begin loading the truck. Your detailed moving plan will estimate the time they will be loading, and the delivery. Once done loading: The crew leader will do a walk-thru to make sure we have everything. We will then do the necessary paperwork prior to departing.

It is generally OK to leave your clothing in your dresser drawers during the move. Be sure to remove anything from the drawers that is breakable or may roll around or shift during transport, as this can cause damage. If the dresser is particularly large (a triple dresser or part of a large armoire), it is best to at least partially empty it.

Odd sized, smaller boxes like liquor boxes can actually cost you time and money, especially on local hourly jobs, or if your items are coming into storage. Used boxes do not have the structural integrity of a new box, and the odd sizes will take the crew longer to shuttle and stack. We do not recommend them.

Yes. We are prepared to move during rain, sleet, or snow. However, if possible, one may want to schedule around it, practical. We always watch the weather and will be in contact with you prior to moving day, and will have a dialogue that will cover contingencies. We recommend that you plow, sand, shovel, or otherwise clear the accessways in preparation for our arrival.

Yes, we can hold the items. In most cases there is no additional charge. However, each situation is different in cases of multiple days. There could be additional costs.

It depends on the distance of the move, and the size of the move. For example, a standard 3 bedroom home going a distance of 500-1000 miles will be2nd or 3rd day from loading. On the other extreme, a small shipment going to Los Angeles could take a few weeks to arrive.

Yes, we can and we love these opportunities. They tend to work well for the client, as we often cost less, and offer conveniences that other carriers cannot offer. As a Bekins Van Line agent, we can involve any of our 400 agents nationwide to handle origin services such as packing.

Yes, but how much protection you have and its cost to you depends upon the "valuation" program you choose - Full-Value Protection or Released Value Liability (60 cents per pound per article). The release value of 60 cents per pound is included in all moves. It is the lowest level available and is prescribed by law.

The second option is the Valuation Option. The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liability of The Country Picker. Under this protection plan, if any article is lost, destroyed or damaged while under our care, we will either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by us or pay you for the cost of such repairs; or 2) replace the article with an article of like kind and quality or pay you for the cost of such a replacement. An additional charge applies for this option and is included upfront in every estimate.

These options will be discussed during the site-survey and will be clearly spelled out when we present you with your written moving plan and rate proposal.

Payment is due on delivery and we do not require a deposit. Payment for your move can also be made by one of the following methods: cash, Discover® Card, Visa® or MasterCard® can be used to pay for any move. Certified checks are also an option on long distance moves. Local moves that are hourly base are du upon competition of the job. For those moves a personal check is acceptable. If storage is involved, then our warehouse and storage charges must be paid prior to delivery. We cannot take personal checks on interstate moves.